The outbreak of the coronavirus has given various businesses a chance to think of the operations that could be operated from home. Every business today has tried to reach their customer and therefore facilitate them at home during this phase of quarantine. In light of the same private lender ICICI Bank, today announced the launch of banking services on WhatsApp.
To enable its retail customers to undertake a slew of banking requirements from their home in the time coronavirus lockdown. Customers can check their savings account balance, last three transactions, credit card limit, get details of pre-approved instant loan offers and block/unblock credit and debit cards with ICICI WhatsApp banking services. Apart from this, they can also get details of the nearest three ICICI Bank ATMs and branches in their vicinity.
Who can avail of the services?
The services can be availed by all the customers having the savings account in the bank as well as WhatsApp in their smartphones. Credit cardholders can block or unblock their card. Non-ICICI customers can get details about nearby branches and ATM.
How to start ICICI banking services on WhatsApp?
The customer needs to save ICICI Bank’s verified WhatsApp profile number, 9324953001 to their contacts and send ‘Hi’ on this number using the mobile number registered with the bank. The bank will respond with a lowdown of the services available under this facility.
From the lowdown of services, type the keyword of the service required. For instance, <Balance>, <Block>, etc. Service is carried out instantly.
Nearest ICICI ATM BRANCH and branch: Type <ATM>, <branch>
Available offers on travel, dining, and shopping nearby: Type <offer>, <discount>
Commenting on the launch of the service, Anup Bagchi, Executive Director, ICICI Bank said:
It has always been our endeavour to offer improved convenience to our customers. Recently, we had rolled out ‘ICICIStack’, the most comprehensive digital platform in the country by a bank as it can facilitate crores of customers to continue all their banking, digitally and from a remote location, without visiting a bank branch. Now, we have introduced this service on WhatsApp, one of the most popular instant messaging applications in the world. Our retail customers can execute a host of their banking requirements on their own, without visiting a branch. The services are instantaneous and secure. With the growing prominence of social media in every-day life, we believe that this would add immense convenience to our customers, as it allows them to bank while they are on social media.